Shipping & Handling Charges
We utilize UPS real-time shipping rates based on your location. To determine the shipping rate add the products to your shopping cart, and enter your zip-code. All of the available shipping options will be displayed along with the transit times.
Below is a map showing the UPS Ground Shipping time table. Locate where you live in the colored area & you'll be able to determine the transit time for your package. This map is only an estimate.
Please Note: Should a delay occur when using any of the shipping services, only a refund of the shipping charges paid will be given (per carriers service guide), and we will be unable to accept any returns.
Defective Merchandise & Shortages:
It's our goal to make your shopping experience with us a pleasurable one. Strict quality control by the manufacturer before shipping ensures a minimal amount of defective items. When pricing our products we take into account a 5% defective rate. Any defective items greater than 5% will be issued a store credit towards a future order.
Notification of shortages must be made within 3 days of receipt . Any defective merchandise greater than 5% must be reported within 5 days of delivery. Premier Glow will issue a store credit to be used on a future order for all defective merchandise and shortages. I.E. If you order one tube of 100 8" Glow Bracelets ($18.00), and 6 bracelets are found defective, a store credit of $1.08 cents would be issued.
From time to time, we may make changes to this policy. Those changes will be reflected on this page.